Privacy Policy

This Privacy Policy explains how WinPKR ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you download, install, or use our mobile application and visit our website, WINPKR Game (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information when you use our Service:

• Account Information: Your phone number, password, and any profile details provided during registration.
• Transaction Information: Deposit and withdrawal amounts, payment method used (JazzCash, Easypaisa, or bank), and related transaction identifiers.
• Device Information: Device model, operating system version, unique device identifiers, and IP address.
• Usage Information: Pages visited, features used, game activity, and session duration within the app.
• Referral Information: Referral codes used or shared, and information about referred users where applicable.

2. How We Use Your Information

We use the collected information for purposes including:

• Creating and managing your account
• Processing deposits, withdrawals, and referral bonuses
• Improving app performance, security, and user experience
• Communicating updates, support responses, and important notices
• Detecting and preventing fraud, abuse, or unauthorized access
• Complying with applicable legal and regulatory obligations

3. Payment & Transaction Data

When you deposit or withdraw funds via JazzCash, Easypaisa, or bank transfer, certain transaction details (such as mobile wallet numbers, bank account numbers, and transaction IDs) are processed to complete your request. We do not store sensitive payment credentials such as your wallet PIN or banking password — these remain solely within your payment provider's secured systems.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share limited information with:

• Payment Processors: JazzCash, Easypaisa, and banking partners, solely to complete deposit/withdrawal requests.
• Service Providers: Third parties who help us operate the app, such as hosting and analytics providers, under confidentiality obligations.
• Legal Authorities: When required by law, court order, or to protect our legal rights and the safety of our users.

5. Data Security

We apply reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to remember preferences, analyze traffic, and improve the browsing experience. You can disable cookies through your browser settings, though some features of the website may not function properly as a result.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data, subject to legal/financial record-keeping requirements
• Withdraw consent for non-essential data processing

To exercise any of these rights, please contact us using the details on our Contact Us page.

8. Children's Privacy

Our Service is intended for users who meet the legal age requirement for real-money gaming in their jurisdiction (typically 18 years or older). We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take steps to delete the associated data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please reach out via our Contact Us page or email us directly at support@pkrwin.com.